PeopleSoft Inc. (Nasdaq:PSFT) announced the general availability of PeopleSoft CRM for High Technology this month. PeopleSoft CRM for High Technology is a complete CRM solution with a flexible architecture, robust integration capabilities, pre-built data models, best practices, and workflow that addresses the specific needs of high technology companies. By providing an expanded view of the customer, the solution enables enterprises to drive incremental revenue from the customer base and increase profitability by optimizing sales and service channels.
"We were looking for a CRM application rich in functionality and tailored to the needs of our industry," said Willie Jow, vice president, business operations at Sybase Inc. "With PeopleSoft CRM for High Technology, we'll have a 360 degree view of our customers, which enables us to create a more customer-centric, highly personalized approach to customer support, sales, and marketing. By enhancing our ability to proactively predict and address customers' needs, we expect to improve customer satisfaction, grow incremental revenue and expand our share of the e-Business infrastructure market."
The new high-technology application provides rich, tailored functionality and pre-built integration to a variety of systems specific to the needs of manufacturers and distributors of hardware, software and other technology products. With PeopleSoft CRM for High Technology, companies can provide their customers with access to product registration through the Web or over the phone. The solution also enables customers to download patches and product updates automatically. Pre-built integrations allow enterprises to better leverage their existing systems. For example, tight integration between order processing and fulfillment solutions gives organizations the ability to manage inventories more effectively.
"BearingPoint and PeopleSoft are working together to deploy world-class, customer-centric, business solutions at some of the world's leading enterprises," said Bruce Culbert, senior vice president, Customer Management Solutions, BearingPoint Inc. (NYSE:BE), one of the world's largest business consulting and systems integration firms. "Together, we can offer high-tech industry clients CRM solutions to enhance customer service."
"PeopleSoft understands that in today's competitive environment, high-technology companies need to differentiate their products and services to drive incremental revenue and capture greater market share," said Joe Davis, vice president and general manager, PeopleSoft CRM. "We have focused our solution development on functionality to support these core business goals to accelerate the time in which our customers' will start to benefit from our solutions."
CRM for High Technology is scheduled to ship on December 26, 2002.
About PeopleSoft CRM Industry Solutions
PeopleSoft CRM industry solutions are functionally rich CRM applications that provide easily extensible, pre-integrated business processes that adapt to customer-and industry-specific requirements. PeopleSoft's vertical CRM solutions are based on a configurable set of core CRM applications and industry best practices. This approach provides fast, easy product updates to customers. PeopleSoft continues to invest in and expand its vertical CRM offerings. With the launch of PeopleSoft CRM 8.8, PeopleSoft has six industry solutions: CRM for Financial Services, CRM for Communications, CRM for Government, CRM for High Technology, CRM for Energy and CRM for Insurance.Source: PLEASANTON, Calif.--(BUSINESS WIRE)--Dec. 9, 2002
New Solution Addresses the Challenges of Highly Competitive